Privacy Policy

Your privacy is very important to me. Here you will find clear information about what data I collect, why I need it, and how I handle it.

1. Who processes your data

I am the data controller:

• Martin Doubravský
• Hug Like You Mean It s.r.o.
• Company ID (IČO): 03291430
• Address: Kaprova 42/14, 110 00 Prague 1
• Email: martin@craniocare.cz
• Phone: 607 748 413

2. What data I collect and why

To provide quality care, I need the following:

• Contact information (name, phone, email) - to inform you about appointments and any changes
• Medical history - for safe therapy and to tailor care to your needs
• Session records - to monitor your progress and ensure continuity of care

3. How I protect your data

The security of your data is a priority:

• All data is stored in an encrypted Dropbox
• I am the only one with access to the data
• Session records are kept in anonymized form
• I adhere to strict confidentiality regarding all information learned during therapy

4. Where your data is processed

I process your data in the following systems:

• YouCanBook.me - for managing appointments
• MailerLite - for sending appointment reminders and occasional newsletters
• Dropbox - for secure storage of therapy records

5. How long I keep your data

• Contact information and basic documentation are kept for 3 years from the last visit
• Session records are kept for 5 years to ensure continuity of care
• Data for accounting purposes is kept for the period required by law (usually 10 years)

6. Who I may share your data with

Your data is confidential and will not be shared with third parties, except in the following cases:

• Situations required by law
• Cases where you give explicit consent

7. Your rights

Under GDPR, you have the right to:

• Request access to your data
• Request the correction of inaccurate data
• Request the deletion of data (if there is no legal obligation to retain it)
• Withdraw consent for data processing
• File a complaint with the Data Protection Authority

8. Newsletter and marketing communications

I send newsletters only with your consent. They primarily include appointment reminders and occasionally information about new services. You can unsubscribe at any time using the link in every email.

9. Cookies and website tracking

I do not use any tracking tools or cookies for marketing purposes on the website. The site only uses technical cookies necessary for its functionality.

These policies are effective from March 1, 2024. If there are any changes, I will inform you. If you have any questions regarding the protection of your data, feel free to contact me.